Refund policy

Returns & refunds

Last updated: 26 September 2026

You have up to 30 days from receiving your order to return it — whether an item has a fault or you've simply changed your mind.

1. How to start a return

  • Email us at info@dublin-stylehouse.com before sending anything back, with your order number and the item(s) you'd like to return.
  • Pack the item carefully, ideally in its original packaging, to avoid damage in transit.
  • Send it to the return address below — it is published here, so you do not need to wait for a reply to get it.
  • Once we've received and checked your return, we'll refund your original payment method within 5 business days.

2. Return address

Dublin Stylehouse
13 Walkinstown Grn
Walkinstown
Dublin 12, D12 KH98
Ireland

Please include your order number with the parcel so we can match the return to your order. We recommend using a service with proof of postage and keeping it until your return is complete.

3. Condition for returns

Items should be unworn, unwashed and undamaged, with all original tags attached, and returned in their original or equivalent packaging where possible.

4. Return postage costs

Return postage is your responsibility — we don't provide a prepaid returns label, and no additional restocking fees apply. If an item is faulty, damaged, or not what you ordered, we cover the cost of returning it.

5. Your statutory right of withdrawal

In addition to our 30-day window, you have a statutory right as an EU consumer to cancel your order within 14 days of receiving your goods, without giving a reason, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. Full details, including a model cancellation form, are on our Right of Withdrawal page.

6. Exchanges

Yes — if you'd like a different size or colour, email us at info@dublin-stylehouse.com with your order number and what you'd like instead, and we'll take care of it.

7. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or doesn't match what you ordered, contact us and we'll put it right. Under the Consumer Rights Act 2022, you're entitled to a repair, replacement, price reduction or refund depending on the circumstances.